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NATURE OF WORK
This is specialized independent operations work involving a considerable amount of public contact in the dynamic environment of the county-owned public transit agency involving both fixed route and paratransit services.
Work involves ensuring a safe, efficient and secure environment for passengers, mass transit personnel, vehicles, equipment and transit facilities according to established county/transit policies/procedures and Federal Transit Administration regulations. Duties include working rotating shifts and assignments, including holidays and weekends. Work requires routine and emergency communications with transit users, emergency offices/departments, social service and health care agencies, vendor/service providers, transit radio dispatch and operations, federal, state, local government and other agencies. Work is performed under general supervision and is reviewed for compliance within established standards.
DISTINGUISHING CHARACTERISTICS
This classification is distinguished from Transit Operations Agent by the greater experience requirements and additional knowledge gained from having satisfactorily performed all minimum duties and assignments in the individual functional area of fixed route service and paratransit service.
ILLUSTRATIVE TASKS
Maintains awareness of operational and road conditions and responds to the needs of public transit users to ensure the expeditious transition of movement and mobility.
Monitors and assists in proper operation of specific areas in transit facilities, including terminals, transfer points, bus stops and amenities to ensure compliance with established rules, regulations, policies and procedures, and vendor/service provider contractual requirements.
Assists with ensuring the proper control of patrons and vehicles; logs in and controls the return of articles left in transit vehicles and facilities, according to established procedures.
Conducts tours of transit facilities.
Monitors the automatic vehicle locator system to determine vehicle locations, adherence to timetable, need for detours and real time information for passengers.
Provides information, direction and assistance regarding the use of Mass Transit fixed route or paratransit services and vendor/service providers.
Collects and records information for statistical data on compliments/complaints, emergency situations and incidents relating to safety and security as well as various operational activities.
Prepares bank deposits as a result of transit pass sales and manages Lost and Found.
Accommodates mail orders for timetables, paratransit applications, maps, brochures and issues ADA eligibility cards and sell bus passes.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of a modern mass transit environment.
Knowledge of modern communications center practices, procedures and equipment.
Knowledge of the safety and security requirements of a mass transit system.
Knowledge and familiarization with geography of Broward County and fixed routes and paratransit services.
Ability to collect and analyze data/information, maintain records, reports and inventory.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation or sexual orientation.
Skill in the use of a personal computer to enter and retrieve information.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school; two (2) years experience in public transit operations, customer service or sales; or any equivalent combination of relevant training and experience..
NECESSARY SPECIAL REQUIREMENT
Must possess a valid Florida Driver’s License.
GENERAL INFORMATION
Bargaining Unit: White Collar
FLSA Status: Non-exempt
Code of Ethics
Certification: No
Work Locations: Mass Transit
Class Spec Estab./Revised:E10/98 |