NATURE OF WORK
This is para‑professional case management work assisting Case Managers and/or clinical staff in a County social services facility or office. Performs a variety of routine tasks assisting with program participants needs, based on area of assignment. Prepares and maintains case activity reports. Work may also include conducting site monitoring visits, maintaining and updating contract files, participating in meetings, coordinating projects, and/or transporting program participants to service locations. Supervision is received from a professional supervisor who reviews work for conformity with established policies and procedures.
ILLUSTRATIVE TASKS Tasks may vary based on area of assignment. Tasks are presented in no particular order. Nomenclature for program participant varies among the agencies using this job classification, e.g., client, consumer, patient. For the purpose of this classification specification, program participant will be used.
Assists case workers or other professional or clinical staff with program participant-related activities.
Assists in preparing case activity notes, monthly reports, or other case management documentation.
Maintains case files; may maintain and update contract files and/or assist in data collection and completion of surveys, fact sheets and questionnaires; may participate in case staffings.
Maintains confidentiality of program participants and related information as regulated under public health laws, JCAHO standards, federal confidentiality laws (42 CFR, 45CFR) and state regulations as required for the area of assignment.
May conduct home and field visits as part of case plans; may transport program participants to and from service appointments; may accompany program participants to various appointments, including self-help meetings, as directed by a supervisor.
May liaise with elders, care-givers, and others to monitor and ensure appropriate care planning.
May track allocation and spending of program-specific funds and collect data for quality assurance programs and outcome measures.
May prepare evidence film for processing; may distribute food and bus passes.
May receive program participants; may provide program or other information to the public and program participants, in person or by phone; may provide service or program access or in-take information to or obtain information from program participants, in person or by phone.
Provides clerical and/or administrative support and para-professional support for professional case management staff, including filing, answering telephones, logging-in program participants, processing eligibility and other paper work, preparing documents or completing forms and/or other clerical, administrative and/or paraprofessional duties as required by the area of assignment.
Uses computer based office applications.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS May vary slightly based on area of assignment. Presented in no particular order.
Knowledge of basic social case work procedures, practices and methods.
Knowledge of social services offered by the County and other local community services.
Knowledge of addiction and recovery and community support groups as required by the area of assignment.
Some knowledge of public health laws, JCAHO standards, federal confidentiality laws (42CFR, 45CFR, and state regulations (65D-30) as required for the area of assignment.
Ability to communicate effectively with the public, co-workers, and program participants of all ages in person and by telephone.
Ability to react quickly and calmly in emergency or crisis situations.
Ability to establish rapport with program participants under adverse conditions.
Ability to use a personal computer.
Ability to prepare reports, case notes, correspondence, and other documents.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school or equivalent certification; two (2) years of experience working in a social service agency, social service or community program, or community support group related to the area of assignment; including six (6) months of experience in clerical work; or any equivalent combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Depending upon area of assignment, may require possession of a valid Florida Driver's License and ability to drive and to obtain and maintain authorization to drive on County business.
Bargaining Unit: White Collar
FLSA Status: Non‑exempt
Code of Ethics Certification: No
Class Spec Estab./Revised: E 10/1993 R 06/2009