De-Stressing Yourself at Work

In this course you will learn skills for relaxation and stressor identification. Tips for planning and implementing stress reduction solutions are introduced and practiced.

Competency:  Workforce Development
Learning Objectives: Course Length: 3.5 hrs

• Understand the components of stress
• Identify specific work and home stressors
• Plan stress reducing solutions

Audience: Open to All
Delivery: Lectures, discussion, video and exercises.

Effective Documentation: Supporting Performance

This course focuses on the knowledge, skills and abilities needed to effectively document performance. It emphasizes how accurate documentation is critical whether it supports positive behaviors and actions or is needed for potential disciplinary actions.  Writing strategies are introduced to connect informal written notes with possible formal documentation.  Job aids will be provided to support the transfer of learning.

Competency:  Workforce Development
Learning Objectives:  Course Length: 3.5 hrs

• Develop effective writing strategies for supporting performance
• Apply County policy and procedure to documentation
• Write documentation so it is defensible in possible legal matters

Audience: Supervisors/Managers
Delivery: Discussion and activities.

Embracing Change: An Employee’s Guide to Getting There

As a frontline employee, how adaptable are you?  Do you tolerate change? Resist it?  Or embrace the change when it is introduced at your work location?  Regardless of how you answer these questions, this course brings your change management skills to a higher level.  It introduces a process to show how frontline employees can quickly adapt to changes in the workplace and keep resistance to a minimum.  You will learn how to thrive in a changing work environment and recognize key roles in the success of any change initiative.

Competency:  Workforce Development
Learning Objectives:  Course Length: 3.5 hrs

• Learn how to communicate effectively during a change process
• Identify constructive ways to deal with change
• Create an action plan to work through barriers and take control of change in a positive way

Audience: Open to All
Delivery: Facilitated discussion, self assessment and small group exercises.

Employment Issues: New Hire

This mandatory course introduces policies on employment issues in five key employment areas.

Competency:  Workforce Development
Learning Objectives:  Course Length: 3.5 hrs

• Discuss the keys to creating harmony at work
• Review the policies/procedures relating to five key employment areas
• Identify procedures and resources available to employees with questions and complaints

Audience: New Hires ONLY
Delivery: Lecture, videos and individual exercises.

Management Essentials: Delegating

Trusting direct reports and delegating tasks to them are keys to performing effectively as a manager and supporting employees’ development.  This blended e-learning course provides best practices for planning a delegation assignment, effective techniques for a delegation conversation and strategies for monitoring progress. 

Competency:  Workforce Development
Learning Objectives:   Course Length: 4.0 hrs

• Determine appropriate task for right individual
• Use key strategies to communicate task details
• Apply delegation skills on-the-job and self assess the results

Audience: Supervisors/Managers
Delivery: Blended learning including computer-based learning and classroom role play demos pre/post work assignments.

The Recognition Revolution

Everyone likes to be recognized and appreciated, yet how many managers consider “appreciating others” part of their job description?  Recognition and performance are closely linked.  A primary reason for the use of recognition is that it is a low cost approach with a measurable positive effect on employees’ performance.  This course defines effective recognition and how it benefits managers, supervisors, employees and customers.

Competency:  Workforce Development
Learning Objectives: Course Length: 3.5 hrs

• Identify differences between types of recognition
• Apply guidelines for giving effective praise
• Manage recognition issues and challenges

Audience: Managers and Positive Start Graduates
Delivery: Discussion, group and individual exercises, lecture role play.

The Workplace Coach

Explore and experience the components of successful coaching; how to guide, teach, motivate and mentor. This course guides you through how to empower and develop skills in others.

Competency:  Workforce Development
Learning Objectives:  Course Length: 3.5 hrs

• Identify the roles of guide, teacher, motivator and mentor
• Deliver credible feedback
• Practice effective listening techniques

Audience: Supervisors/Managers
Delivery: Lecture, discussion, exercises and group discussion.