Communication with Difficult Customers
This interactive course is designed to help you understand the ABCs of customer relationships and develop a plan for interacting with difficult customers using enhanced communication skills.
Competency: Customer Focus
Learning Objectives: Course Length: 3.5 hrs
- Deal effectively with angry, complaining or confused customers
- Manage personal responses better
- Manage emotions that arise from difficult conversations
Audience: Open to All
Delivery: Discussion activities and case scenarios.
SUNsational Service®
This fast-paced interactive course will help you reach your goal of outstanding service for every citizen and visitor in Broward County. This course is mandatory for all employees in their first year of service to Broward County.
Competency: Customer Focus
Learning Objectives: Course Length: 3.5 hrs
- Recognize and demonstrate the “10 Standards of Customer Service Excellence”
- Recognize your role in the customer/provider interaction
- Review the many ways a positive
Audience: Open to All
Delivery: Video, discussion, activities and role play.