These private phone systems may not interface with 911to provide automatic location and number identification and routing features. Also, a caller usually needs to dial “9” for an outside line on most business phones. Dial carefully; many accidental 911 calls are received from businesses that have to dial “9” and then “1” for long distance.

  • Don’t hang up is you accidentally dial 911. Stay on the line and let the dispatcher know it was a mistake.
  • If you have a real emergency, provide the dispatcher with the business’s address along with the room number and/or floor where responders will find you.